Privacy Policy

Core Celtic Limited ("we", "our", "us") is the data controller for personal information collected through coreceltic.com and in the course of providing our building, renovation, property maintenance and subscription facilities management services.

We are based in Cardigan, Ceredigion, West Wales. You can contact us about data protection matters at hello@coreceltic.com or by phone on 07356 041800.

Core Celtic Limited is registered with the Information Commissioner's Office (ICO). Our registration number is [ICO REGISTRATION NUMBER PENDING (applied, allow 3–10 working days)].

2.1 Information You Give Us

• Name, email address, phone number and property address (via contact and enquiry forms)
• Subscription details and billing information when you sign up to Core Celtic Maintain (payment card details are processed and stored by Stripe; we do not see or store your full card number)
• Property details and access requirements shared during maintenance visits
• Messages sent via our live chat (powered by Crisp)
• Any other information you voluntarily provide in correspondence

2.2 Information Collected Automatically

• Website usage data via Plausible Analytics (privacy-focused, cookieless, no personal data collected, fully GDPR compliant without consent)
• Website usage data via Google Analytics 4 (anonymised IP, session data, page views; requires cookie consent)
• Session recordings via Hotjar (post-launch, requires consent)
• Technical data from Cloudflare (IP address, browser type; processed for security and performance)
• Cookie preferences recorded by CookieYes

2.3 Information from Third Parties

• Payment confirmation and subscription status from Stripe
• Email delivery status from Resend

• Processing and managing your Maintain subscription
• Scheduling and carrying out property maintenance visits
• Preparing and delivering quotations for project works
• Processing payments via Stripe
• Sending transactional emails via Resend
• Responding to enquiries via email, phone or Crisp live chat
• Analysing website usage via Plausible Analytics and Google Analytics 4
• Maintaining financial records as required by HMRC
• Sending marketing emails (only if you have opted in)

We share personal data only with the following service providers:

We do not sell your personal data to any third party.

Some of our service providers (including Stripe, Vercel, and Google) may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, including UK GDPR-compliant Standard Contractual Clauses or adequacy decisions recognised by the UK Government.

• Subscription customers: duration of subscription plus 6 years (HMRC)
• Project customers: 6 years from completion of works
• Enquiry and contact form data: 2 years from last contact
• Live chat transcripts (Crisp): 12 months
• Google Analytics 4 data: 14 months
• Financial records: 6 years (HMRC requirement)

• Right of access: request a copy of your personal data
• Right to rectification: ask us to correct inaccurate data
• Right to erasure: ask us to delete your data
• Right to restrict processing
• Right to data portability
• Right to object to processing based on legitimate interests
• Right to withdraw consent at any time

For full details of the cookies used on coreceltic.com, please see our separate Cookie Policy. You can manage your cookie preferences at any time via the CookieYes consent banner.

• HTTPS encryption on all pages (enforced via Cloudflare and HSTS)
• Stripe PCI-DSS Level 1 compliance for payment processing
• Access controls on our CMS and internal tools
• Regular review of data processing practices

We may update this privacy policy from time to time. The latest version will always be available on our website with the date of last update shown at the top.

If you are unhappy with how we have handled your personal data, please contact us first at hello@coreceltic.com. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Telephone: 0303 123 1113